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January 15, 2016
Published by Robyn Robertson at January 15, 2016
Categories
We make far too many assumptions about how our conversations are received (and processed); and we take it for granted that people ‘get the message’ when the reality is most people don’t – or they take away one we hadn’t intended. For example, if our customers don’t know the full […]
May 3, 2014
Published by Robyn Robertson at May 3, 2014
Categories
Receiving a welcome call from a client, I was surprised when she asked me to clarify a few things in terms of my methodology – how I do what I do. It turns out she had revisited the Robertson Fox website which hadn’t supplied her with all the information needed […]